Privacy Policy & Terms and Conditions

1 Information We Collect

• Name, phone number, and email address when you contact us or fill a booking form
• Service address for home visit repairs
• Device, browser, and usage data when you visit our website (via cookies/analytics)
• Payment details only at the time of service (we do not store card details)

2 How We Use Your Information

• To schedule and provide gas stove repair services
• To contact you regarding bookings, confirmations, or service updates
• To improve our website and services
• To send service reminders or offers, only if you opt in

3 Cookies & Tracking

Our website may use cookies and tools like Google Analytics and Google Ads to understand visitor behavior and improve our services. You can disable cookies through your browser settings at any time.

4 Sharing of Information

We do not sell or rent your personal information to third parties. Information may be shared only with technicians assigned to your service request, or if required by law.

5 Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of online transmission is 100% secure.

6 Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us using the details below.

7 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

1 Service Booking

All service requests made via phone, WhatsApp, or our website are subject to technician availability. We will confirm the appointment time before the visit.

2 Pricing & Payment

• A visiting/inspection charge may apply, communicated before the visit
• Final repair cost depends on parts and labor required, shared with you before work begins
• Payment is due immediately after service completion unless otherwise agreed

3 Service Warranty

We offer a limited warranty on repairs performed (30 days), covering the same issue only. Warranty does not cover new faults, misuse, or third-party interference after our visit.

4 Customer Responsibilities

• Provide accurate address and contact details for the service visit
• Ensure safe access to the gas stove and surrounding area for the technician
• Inform us in advance of any existing damage or known issues

5 Limitation of Liability

While our technicians take utmost care, we are not liable for pre-existing damage, issues arising from manufacturing defects, or damage caused by improper use after service. Our liability is limited to the cost of the service provided.

6 Cancellations & Rescheduling

You may cancel or reschedule a booking by informing us at least 4 hours before the scheduled appointment. Repeated last-minute cancellations may attract a nominal charge.

7 Website Use

All content on this website is owned by Silqra Gas Stove Repair Hub and may not be copied or reused without permission. We reserve the right to update these terms at any time without prior notice.

8 Governing Law

These terms are governed by the applicable local laws of Dehradun and Chandigarh, India, and any disputes will be subject to the jurisdiction of local courts.